Privacy & Cookies Policy

Privacy & Cookies Policy

MSG Interim Management Ltd trading as Your Dental Manager and YDM Business Coaching, takes great care to protect the personal data we hold for our clients in line with the requirements of the General Data Protection Regulation (GDPR).

The company is registered with the ICO as a Data Controller under reference number: Z3558024

The purpose of collecting and storing personal data about our clients is to ensure we:
• Provide up-to-date, relevant support and advice to our clients
• Fulfil any contracts we hold in relation to our clients
• Deliver effective business administration for our clients

Personal data held for our clients

The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for our clients includes:

• Full name
• Postal address
• Date of birth
• Email address
• Telephone numbers
• Occupation
• Employer/Organisation
• Financial information/accounts
• Correspondence
• Meeting Minutes and Records
• Contracts
• Details of any complaints received

When visitors leave comments on our website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Disclosure to third parties

The information we collect, and store will not be disclosed to anyone who does not need to see it.

We will share our clients’ personal information with third parties when required by law or to enable us to deliver a service to them or where we have another legitimate reason for doing so. Third parties we may share clients’ personal information with may include:

Partner businesses requested and approved by the client to provide business support or services such as QuickBooks, Receipt Bank and Deputy Rota Manager
Client professional advisers such as accountants, banks and lawyers

We may also share personal information where we consider it to be in a client’s best interest.

Personal privacy rights

Under the GDPR all individuals who have personal information held about them have the following personal privacy rights:
• Right to subject access.
• Right to have inaccuracies deleted.
• Right to have information erased.
• Right to object to direct marketing.
• Right to restrict the processing of their information, including automated decision-making.
• Right to data portability.
Clients who wish to have inaccuracies deleted or to have information erased should contact us through

Legal basis for processing data held about clients

The GDPR requires us to state the legal basis upon which we process all personal data for our clients and it requires us to inform our clients of the legal basis on which we pro-cess their personal data.

The legal basis on which we process personal information for our contracted clients is:

The legal basis on which we process personal information for contacts/ad-hoc clients is:

The legal basis on which we process personal information for non-contracted clients is

Automated decision making

We do not use personal data for automated decision making


MSG Interim Management Ltd will always obtains specific, unambiguous opt in consent from all clients to whom we send direct marketing information using personalised contact preference forms managed through our direct mail management system, Kulahub.

Contact preferences can be updated directly from our Kulahub outbound e-mails each time one is sent out.

Withdrawal of consent

Clients who have given their opt in consent have a right to withdraw their consent at any time. Clients are advised of their right to withdraw their consent for anything they wish to withdraw from in each of our Kulahub outbound e-mails and within this published policy.

Consent can be withdrawn by using the link sent with each Kulahub outbound mail or by sending an e-mail to

Retention period

MSG Interim Management Ltd retains personal data records for as long as a client remains a client and for at least seven years after ceasing to be a client.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


All individuals who have personal data held about them have a right to complain. All complaints concerning personal data should be made in person or in writing to Mark Greenwood All complaints will be dealt with in line with the company complaints policy and procedures.

Transferring personal data outside the EU

MSG Interim Management Ltd utilises global, corporate cloud processing/storage services for data security, continuity planning and to improve business processes. This involves transferring personal data to the relevant storage facilities outside of the EU, including: DropBox (USA), Evernote (USA), Xero (USA), QuickBooks (USA), Deputy Rota Manager (Australia), Receipt Bank (Germany)

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
• Where we sell any or all of our business and/or our assets to a third party.
• Where we are legally required to disclose your information.
• To assist fraud protection and minimise credit risk.

Access to Information

Your data will only be accessed by MSG Interim Management Ltd as the registered data controller, for the purpose(s) in which you provide it. You have the right to ask for a copy of personal data we hold about you. Concerns about MSG Interim Management Ltd.’s compliance with the GDPR can be raised with the Information Commission Office.

Contacting Us

Questions directly regarding this privacy policy are welcome and can be sent to or by telephone: 07813 721783


Our Websites are and

At MSG Interim Management Ltd we are dedicated to safeguarding and preserving your privacy when visiting our websites.

This privacy policy together with our terms of use provide an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

Information We Collect

In operating our website, we may collect and process the following data about you:
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web-logs and other communication data.
Data that you provide by filling in forms on our website, such as when you register for information or make a purchase.
Data provided to us when you communicate with us for any reason.
System data such as browser agent and version, to assist in diagnosing technical problems.

Use of Cookies

We use Google and Analytics to evaluate and improve this website and services. If you have any concerns about such third-party data collection or simply want to be kept up-to-date about analytics cookies, please refer to Google and WordPress websites.
All internet browsers have the ability to decline cookies (your internet browser may even be setup to decline cookies already). Should you choose to decline cookies, you may be unable to access particular parts of this website (in accordance with how this website uses cookies), or other websites.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Visitor comments on our website may be checked through an automated spam detection service.

Embedded content from other websites

Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
To provide you with information requested from us, relating to our products or services.
To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
To meet our contractual commitments to you.
To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

Protecting Your Personal Data

The MSG Interim Management Ltd websites are hosted on Secured Servers to ensure customer data is kept within the EU and/or servers certified to U.S.–E.U. Safe Harbour Framework and the U.S.–Swiss Safe Harbour Framework standards for best Data Protection as recommended by the Information Commissioner’s Office (ICO).
Transit of information over the internet is not completely secure and there-fore we cannot guarantee the security of data sent to us electronically and transit of such data is entirely at your own risk.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

This Policy was reviewed on: 26 January 2021